Matthews Outdoor Ceiling Fans
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Have a question? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
How do I report damaged or defective items?
If your item is damaged or defective, we will resolve the issue if reported within 15 days of delivery. We may ask for photos of the damage or for the item to be returned. Login to your account and request a return. My Account
How to return this product?
Returns are easy and seamless. The process to return items may vary depending on how they arrived. Most items can be returned within 60 days of delivery. To start a return, visit the Orders section of My Account.
How to I track my order?
Login to your account and visit my Orders section.
Your order is important to us, feel free to call us to chat with us for any order inquiry.
Do you offer return or exchange?
If you are unsatisfied with a purchase, you can return it within 60 days. Restocking fees do not apply to regular stock items under $5000, but special order items may have up to a 30% restocking fee.
What is your return policy?
We have a 60-day return policy with no restocking fee for regular stock items under $5000. Special order items can be returned or canceled, but may incur a restocking fee of up to 30%.see details
How much time it will take for delivery?
For quick ship product, we ship same day before the 1pm cut off time. Shipping dates for products fulfilled from suppliers or special orders will be listed on each item. See each product for details.
How can I contact customer support?
Our customer care team is available Monday through Friday from 8am to 5pm PST. You can also reach us after hours using the chat to open tickets, and we will respond promptly.
Your business is important to us!