Frequently Asked Questions
Welcome to Bees Lighting's FAQ section! Here, you'll find answers to common questions about our shipping policy, return and exchange policy, order tracking, and customer support. We aim to make your shopping experience as smooth as possible.
Shipping & Returns
Shipping Policy
We ship directly across the contiguous 48 United States, offering free standard shipping for most orders over $99. Delivery times vary depending on the product's lead time plus the carrier's transit time to your location. You will receive an email with tracking information once your order ships, and tracking is also available via your account.
For comprehensive information, please read our shipping policy.
Returns Policy
We offer a 60-day window from the date of delivery for you to return or exchange most items if you're not satisfied, provided they are sent back in their original, unused condition with all packaging, manuals, and accessories. You can easily initiate a return online through your account section. Once we receive and approve your return based on inspection, refunds are processed to your original payment method.
For complete details on eligibility, non-returnable items, restocking fees, and procedures, please read our return policy.
How much does shipping cost?
Orders under $99 ship for a flat rate. It's $9.95 if the order weighs less than 5 lbs, and $14.95 if it weighs 5 lbs or more. Any extra shipping fees for specific items will be shown on the item page before you check out.
For more information, refer to our shipping policy.
Do you offer free shipping?
Yes, we provide free shipping on orders over $99 delivered within the lower 48 states. However, this excludes items that are 42" or longer and commercial lighting fixtures. Orders containing these specific items will only qualify for free shipping if the total order value exceeds $2000.
For more information, refer to our shipping policy.
Where does Bees Lighting ship to? Do you ship internationally?
We ship directly within the lower 48 United States only. At this time, we do not ship directly to international addresses, Alaska, Hawaii, or US territories.
If you wish to ship outside the lower 48 states, we can deliver your order to your chosen freight forwarding service located within the contiguous US. You would need to arrange this service yourself, and charges for shipping to the forwarder may apply.
For more information, refer to our shipping policy.
Will I receive a shipping confirmation and tracking number?
As soon as your order is on its way, we'll send a shipping confirmation to the email address you provided during checkout. This email will contain your tracking number, which you can use to follow your package's journey.
How long will it take to receive my order?
Delivery times vary. Many 'Quick Ship' products ordered before 1:00 PM PST/PDT (Pacific Time) ship the same business day. For all other items, including special orders or those coming directly from suppliers, please see the estimated shipping lead time indicated on the individual product page. The total time to receive your order will be this lead time plus the transit time for the shipping method selected at checkout.
What is your return policy?
If you're not happy with your purchase, you can return or exchange it within 60 days after it's delivered. To be eligible for a return, please ensure the item is in its original condition (just as you received it), including all packaging, manuals, and accessories. You'll also need your receipt or proof of purchase.
While original shipping fees aren't refundable, we will cover the return shipping costs if the return is necessary because of our mistake (like sending the wrong item) or a product defect. Otherwise, the customer is responsible for return shipping expenses. Keep in mind that restocking fees might be applied if the returned item doesn't meet the required conditions.
For more information, refer to our return policy.
How many days do I have to return an item?
We offer a 60-day window for returns and exchanges, starting from the day your order was delivered.
What condition must items be in to be eligible for a return?
Returned items must be in their original, unused, undamaged condition and include all original packaging, accessories, and manuals. Proof of purchase is also necessary. Restocking fees may apply if these conditions are not met.
Are there any items that cannot be returned?
Yes, certain items are excluded from our standard return policy and cannot be returned. These generally include:
- Light poles and posts.
- Any custom, special order, or made-to-order products.
- Individual items valued over $5000.
- Items purchased on sale or clearance.
- Gift cards.
If you have questions about whether a specific item can be returned, please contact us before purchasing or initiating a return.
How do I initiate a return or exchange?
To start a return or exchange:
- Log in to your account here.
- Start your return and follow instructions.
- Our customer service team will send authorization to return if applicable.
- Place item and all other materials, manuals and accessories in their original box.
- Print and tape on the shipping label and drop off to local carrier. We recommend using a tracked service.
Who pays for return shipping costs?
Customers are generally responsible for paying return shipping costs. However, Bees Lighting will pay for the return shipping if you received the wrong item or if the product is defective.
What should I do if I received a damaged, defective, or incorrect item?
Please inspect all items immediately upon delivery. If you find any product is damaged, defective, or if you received the wrong item:
- Notify us right away through sales@beeslighting.com.
- You must report the issue within 7 days of receiving your order to qualify for a refund or replacement.
- Provide your order number and details of the problem (photos help speed things up!).
This allows us to assess the situation quickly and arrange a solution.
How long does it take to process a return and receive a refund or credit?
After receiving and inspecting your return, we'll email you about the refund approval status. Approved refunds are issued to your original payment method within 10 business days of the approval notice. Please allow additional time for your bank to post the refund. If it hasn't appeared 15 business days after our approval confirmation, please email us at sales@beeslighting.com.