Frequently Asked Questions

Orders under $99 ship for a flat fee that is calculated at checkout. Any extra shipping fees for specific items will be shown on the item page before you check out.

For more information, refer to our shipping policy.

Yes, we provide free shipping on orders over $99 delivered within the lower 48 states. However, this excludes items that are 48" or longer and commercial lighting fixtures.

For more information, refer to our shipping policy.

We ship directly within the lower 48 United States only. At this time, we do not ship directly to international addresses, Alaska, Hawaii, or US territories.

If you wish to ship outside the lower 48 states, we can deliver your order to your chosen freight forwarding service located within the contiguous US. You would need to arrange this service yourself, and charges for shipping to the forwarder may apply.

For more information, refer to our shipping policy.

As soon as your order is on its way, we'll send a shipping confirmation to the email address you provided during checkout. This email will contain your tracking number, which you can use to follow your package's journey.

Delivery times vary. Many 'Quick Ship' products ordered before 1:00 PM PT (Pacific Time) ship the same business day. For all other items, including special orders or those coming directly from suppliers, please see the estimated shipping lead time indicated on the individual product page. The total time to receive your order will be this lead time plus the transit time for the shipping method selected at checkout.

If you're not happy with your purchase, you can return or exchange it within 60 days after it's delivered. To be eligible for a return, please ensure the item is in its original condition (just as you received it), including all packaging, manuals, and accessories. You'll also need your receipt or proof of purchase.

While original shipping fees aren't refundable, we will cover the return shipping costs if the return is necessary because of our mistake (like sending the wrong item) or a product defect. Otherwise, the customer is responsible for return shipping expenses. Keep in mind that restocking fees might be applied if the returned item doesn't meet the required conditions.

For more information, refer to our return policy.

We offer a 60-day window for returns and exchanges, starting from the day your order was delivered.

Returned items must be in their original, unused, undamaged condition and include all original packaging, accessories, and manuals. Proof of purchase is also necessary. Restocking fees may apply if these conditions are not met.

Yes, certain items are excluded from our standard return policy and cannot be returned. These generally include:

• Light poles and posts.
• Any custom, special order, or made-to-order products.
• Individual items valued over $5000.
• Items purchased on sale or clearance.
• Gift cards.

If you have questions about whether a specific item can be returned, please contact us before purchasing or initiating a return.

To start a return or exchange:

1. Log in to your account here.
2. Start your return and follow instructions.
3. Our customer service team will send authorization to return if applicable.
4. Place item and all other materials, manuals and accessories in their original box.
5. Print and tape on the shipping label and drop off to local carrier. We recommend using a tracked service.

Customers are generally responsible for paying return shipping costs. However, Bees Lighting will pay for the return shipping if you received the wrong item or if the product is defective.

Please inspect all items immediately upon delivery. If you find any product is damaged, defective, or if you received the wrong item:

• Notify us right away through sales@beeslighting.com.
• You must report the issue within 7 days of receiving your order to qualify for a refund or replacement.
• Provide your order number and details of the problem (photos help speed things up!).

This allows us to assess the situation quickly and arrange a solution.

After receiving and inspecting your return, we'll email you about the refund approval status. Approved refunds are issued to your original payment method within 10 business days of the approval notice. Please allow additional time for your bank to post the refund. If it hasn't appeared 15 business days after our approval confirmation, please email us at sales@beeslighting.com.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal, Google Pay, and Shop Pay for your convenience.

Absolutely. Our website uses SSL (Secure Socket Layer) encryption to ensure that your personal and payment information is completely safe and secure. All transactions are processed through a PCI-compliant payment gateway.

Yes. As an online business, we are required by state laws to collect sales tax on orders shipped to any state where we meet the legal requirements. The specific sales tax amount is calculated based on the tax rates of your shipping address and will be automatically displayed during the final step of checkout.

When you first place an order, your bank places a temporary authorization hold on your card for the total order amount. This is not an actual charge, but a standard security measure to verify that the funds are available. You might see this as a "pending" transaction on your online statement.

We only capture the final payment and officially charge your card once your order has shipped from our warehouse. At that point, the temporary hold is removed and replaced by the final charge.

Prices for our products can occasionally change due to manufacturer updates or promotional events. The price you are charged is the one displayed at the moment you complete your checkout.

Yes, we do! We've partnered with Shop Pay to offer our customers a flexible payment option. When you choose Shop Pay at checkout, you can split your purchase into four equal, interest-free payments with no hidden fees. Your order ships right away just like a normal purchase.

The best way to stay informed about our latest sales, exclusive offers, and new arrivals is to subscribe to our email newsletter. You can also see current promotions featured on our homepage and our Deals page.

Our system is set up to accept one promotional or counpon code per order. Coupons cannot be combined with other offers.

Yes, some restrictions apply. Our promotional coupon codes are valid for thousands of regular priced items across our store.

However, coupon codes are generally not applicable to the following:

1. Items that are already on sale, on clearance, or otherwise advertised with a discounted price.
2. Products from the following brands: Fanimation, George Kovacs, Metropolitan Lighting, Minka Aire, Minka-Lavery, and The Great Outdoors.

Any applicable discount will be automatically calculated on all eligible items in your cart during checkout.

Yes, we do! Our Bees Lighting Pro program is our B2B Trade Program designed specifically for interior designers, architects, builders, contractors, electricians, and other industry professionals. Members receive access to exclusive pricing and dedicated support to help streamline their projects.

To learn more and apply, please visit our Bees Lighting Pro page.

Yes, we do. In partnership with Credit Key, we offer a special financing program to help our trade partners manage their project cash flow effectively. This program provides flexible payment options tailored to the needs of your business. You can learn more about the benefits and apply directly on our Business Financing page.

Yes, all products sold by Bees Lighting are brand new and covered by the manufacturer's warranty. The warranty period and terms vary by manufacturer and product.

Warranty details are typically listed on the individual product page under the "Specifications" or "Overview" tab. If you cannot find the information, please contact our customer service team with the product name and SKU, and we will be happy to assist you.

If you believe a product you purchased from us is defective and covered under warranty, please contact our customer service team to initiate a claim. We will guide you through the manufacturer's specific process, which may require photos or other documentation of the issue.